Project Delivery

What this category covers

How work actually gets done once a client says yes: how engagements are shaped, who leads them, how they are staffed, and how they move from first conversation to delivered outcome.

This is where the shift in the market shows up most directly. The engagement shape we built the firm around, a design phase followed by a multi-month implementation staffed by a development team, is dissolving. Work is smaller, faster, and increasingly delivered by architects rather than handed off to them. The strategies here are about deliberately becoming the delivery organization that shape requires, rather than absorbing the change by attrition.

Strategies

Strategy	Description
Put an Engagement Lead in charge of every engagement	Assign every engagement a single senior technical owner who holds the client relationship, all client-facing communication and every final engagement decision, from first conversation to delivered outcome. An assignment rather than a job title, most often filled by a Solution Architect.
Increase engagement throughput	Shift the revenue engine from a small number of large projects to a high volume of fast engagements, and rebuild capacity planning, estimating and forecasting around count rather than size.
Protect scarce Engagement Lead capacity	Stop spending our most constrained resource on work that does not require it, from lead qualification through documentation and analysis.
Pair SAs with implementation resources in strike teams	Assign an implementation resource alongside the SA from day one, so work moves forward while the SA's attention is on another engagement. Targets the concurrency bottleneck created by stop-and-go early-phase work.
Staff for a steady flow and absorb spikes	Align long-term resourcing to a continuous base load of small engagements, while keeping the ability to scale sharply and quickly when a large project is won.
Offer implementation at more than one cost point	Move from selling a fixed in-house development team to managing a broader resource pool across onshore, nearshore and offshore, so clients can stay with us through the phases where our onshore rates were never sustainable.